Frequently Asked
Questions
Commercial Security FAQs
What areas do you cover in the West Midlands?
We cover all major commercial hubs in the West Midlands: Birmingham (City Centre, Handsworth Wood, Jewellery Quarter, Digbeth, Edgbaston), Coventry, Wolverhampton, Dudley, Sandwell, Solihull, and Walsall.
What core security services do you provide?
We specialize in 4 core commercial pillars: Dedicated SIA Manned Guarding, 24/7 Mobile Security Patrols, Remote CCTV Monitoring, and BS7984 Keyholding & Alarm Response.
What experience and accreditations do you hold?
Eagle Security Protection Ltd has over 13 years of experience. We are an SIA ACS Approved Contractor, Constructionline Gold member, and SafeContractor certified, with ISO 9001, 14001, and 45001 compliance.
Can you deploy security guards at short notice in Birmingham?
Yes. Our duty control room in central Birmingham operates 24/7, allowing us to dispatch SIA-licensed guards or mobile response units to commercial sites within 60 minutes of your call.
How do you vet your security officers?
All security personnel undergo strict screening in accordance with British Standard BS7858. This includes 5-year employment verification, criminal record checks (DBS), and character vetting.
What does construction site security include?
Our construction site security includes CSCS-carded SIA static guards, gatehouse delivery logging, mobile perimeter checks, thermal CCTV towers, and keyholding services to protect plant machinery and building materials.
How does your Keyholding service work?
We hold duplicate keys securely off-site in accordance with BS7984 standards. When an alarm triggers, our mobile response officers deploy immediately, assess threats, and re-secure your building without risking your staff.
What is your primary commercial contracting focus?
Our primary focus is direct B2B commercial security contracting for property managers, construction directors, logistics hubs, and corporate facilities. We also offer white-label B2B support for verified SIA ACS agency partners.
Do your guards wear uniforms?
Yes, all Eagle Security Protection officers wear full, professional high-visibility uniforms. This provides a strong visual deterrent to potential intruders and ensures they are easily identifiable to your staff and visitors.
Do guards carry body cams or radios?
Depending on the site requirements and risk assessment, our guards can be equipped with body-worn cameras and two-way radios. This technology enhances officer safety, provides evidence in case of incidents, and ensures seamless communication.
Are you fully insured?
Absolutely. We hold comprehensive public and employers' liability insurance. This protects both our clients and our staff, giving you complete peace of mind when we are operating on your premises.
Do you offer short-term contracts?
Yes, we are flexible. Whether you need security for a one-off event, a short-term construction project, or emergency cover, we can tailor a contract to suit your specific timeline without locking you into long-term commitments unnecessarily.
Do you monitor CCTV remotely?
Yes, we offer remote CCTV monitoring services. Our trained operators watch over your site from our control centre 24/7, ready to dispatch a mobile response team or alert the police immediately if suspicious activity is detected.
Which sectors do you serve?
We serve a wide range of sectors including Construction, Corporate Offices, Industrial & Logistics (Warehousing), Retail, Public Sector, and Residential property management. Our diverse experience allows us to adapt our protocols to any environment.
How are guards managed?
Our guards are supported by a 24/7 control room and regular site visits from mobile supervisors. We use automated check-call systems and patrol tracking technology to ensure officers remain alert, safe, and are fulfilling their duties effectively.
How do I get a quote?
Getting a quote is simple. You can call us directly on 0121 240 8586, email us, or use the contact form on our website. We will typically conduct a brief site assessment to provide you with the most accurate and competitive price.
Visit Our Office
12 Kingsleigh Rd, Handsworth Wood, Birmingham B20 3UG