Key Holding Service Stourbridge
"You Sleep Soundly. We Face the Threat."
Let’s be honest: a 3 AM alarm call isn't just an inconvenience; it’s a massive liability. Eagle Security Protection provides professional, accredited key holding services for businesses, industrial estates, and high-net-worth properties across Stourbridge and the Dudley borough borders. We eliminate the risk of you or your staff attending dark, potentially dangerous premises in the middle of the night. Whether you manage a manufacturing plant in Lye or a retail store in Amblecote, we hold the keys, take the call, and handle the risk.
Our Strategic Partners
We work alongside established organisations to maintain site safety and operational continuity.
Stop Putting Your Staff in Danger
"Sending an untrained employee to a commercial break-in is a recipe for disaster." If your alarm goes off at 2 AM in a deserted industrial estate in the Glass Quarter, who goes to check it? If it's you or a staff member, you are exposing yourselves to aggressive confrontations and severe "Lone Worker" hazards. As an employer, you have a strict legal Duty of Care.
🛡️ Remove the Risk NowThe Safety Factor
You protect your staff from harm; our SIA-licensed officers confront the danger.
The Sleep Factor
You stay in a warm bed; we handle the false alarm caused by a spider on a warehouse sensor.
The Legal Factor
You reduce corporate liability; we operate under strict insurance and SIA regulations, ensuring every response is legally compliant.
Trusted Partnerships
We are the trusted key holders for major organisations like ABM, KWB, and ISK, ensuring total peace of mind.
Core Key Holding Duties
"Secure. Audited. Ready to Deploy."
🔐 Secure Key Storage
"You Hand Over the Keys. We Lock Them Away." We don't just toss your keys in a desk drawer. They are tagged anonymously (no address data on the key), sealed in tamper-evident pouches, and locked inside calibrated safes in our 24/7 control room.
🚨 Alarm Response Integration
"You Get the Alert. We Go to the Site." We act as the primary contact for your monitoring station. We dispatch a mobile unit instantly to any site in Stourbridge, Wordsley, or Norton, check the perimeter, investigate internally if needed, and secure the site.
👷 Scheduled Access
"You Schedule the Maintenance. We Open the Door." Need to let a cleaner, fire engineer, or weekend contractor into your site? We attend, unlock the premises, verify their ID, and lock up securely afterwards.
🔑 Lost Key Support
"You Lose Your Set. We Provide the Backup." If a manager loses the master keys, your entire operation can grind to a halt. We act as your 24/7 emergency backup, ensuring business continuity without the panic.
Backup Security When Life Happens
You Have an Emergency. We Are the Solution. "Plans change. Our protection doesn't."If your primary key holder goes on holiday, falls ill, or suddenly resigns, we step in instantly (perfect for Christmas shutdown). If we find a smashed window during a call-out, we arrange emergency boarding to secure your site before we leave.
The Handover Workflow
From Your Pocket to Our Safe in 4 Steps.
Handover
You provide the keys and alarm codes for your Stourbridge premises.
Anonymising
We tag them with a unique, untraceable security code.
Storage
Keys are sealed and vaulted under BS 7984 protocols.
Action
On alarm, keys are released to a licensed officer who deploys immediately.
Approved Rate Card
🔹 Key Holding & Response Rates
*Call-out fee covers up to 1 hour on site. Additional time charged at £22/hour. If false alarm, we reset and leave. If break-in, we secure site.
📋 Service Highlights
Estimate Your Savings
The Cost of Safety vs. The Cost of Risk.
Compare this to the cost of staff overtime, lost sleep, and potential litigation from lone worker incidents. Is your staff's safety worth more than £1.50 a day?
Risk Management Insights
Understanding Your Duty of Care.
Why Your Alarm Response Should Be Professional
Focus: Why sending untrained staff to alarms creates serious legal risk and how professional response protects your business.
Read Insight →The Importance of Lock and Unlock Security Procedures
Focus: How compliant lock and unlock procedures support professional key holding and reduce operational risk.
Read Insight →How Security Guards Reduce Business Liability
Focus: How accredited security services reduce incidents, legal exposure, and insurance costs.
Read Insight →We Take the Call. We Take the Risk.
Safety First
"You stay safe. We take the risk." Removes your team from potentially violent confrontations with intruders.
Audited Standards
"You need standards. We are audited." Keys stored strictly to BS 7984 standards with complete digital trails.
Local Speed
"You need speed. We are local." Stourbridge-based rapid response units ensure lightning-fast attendance.
Case Study: Industrial Manufacturing
"Sleep through the night. We handle the rest."
A factory operations manager in Lye (Stourbridge) was exhausted from waking up 3-4 times a month for false alarms caused by heating system sensors and strong winds rattling loose shutters.
"You handed over the keys. We took over the response." Eagle Security became the primary key holder.
The manager finally slept. Over the next quarter, we attended 3 false alarms and 1 genuine break-in attempt, handling intruders and police without the manager leaving his home.
Rapid Response Across the Town
What Our Clients Say
"Eagle Security took over our alarm response. I finally sleep through the night without worrying about false alarms."
Fully Accredited & Compliant
Trusted by UK contractors for audit-ready security solutions.
Everything You Need to Know About Key Holding
How do you store keys for Stourbridge clients?
Keys are stored in a secure, calibrated safe in accordance with BS 7984. They are coded anonymously, meaning no address details are attached to the physical key.
Who responds if the alarm goes off?
A fully uniformed, SIA-licensed mobile response officer. "You stay home. We attend." We are trained to handle intruders and preserve crime scenes.
What if it's just a false alarm?
We investigate the cause, reset the alarm, lock the building securely, and send you a digital report the next morning. You do not need to be disturbed.
How much is the annual fee?
The holding fee is £1.50 per day (£547.50/year). If we have to attend the site, there is a fixed call-out fee of £75 for the first hour.
Are you insured?
Yes. We hold comprehensive liability insurance specifically for key holding and alarm response activities, including specific "loss of keys" cover.
What happens if there is an actual break-in?
We do not enter if there are signs of active intruders. We retreat, secure the perimeter, call West Midlands Police immediately, and wait for their arrival. We then assist with emergency boarding up.
Can you respond to residential alarms in Pedmore?
Yes. We provide specialized key holding for private residences and high-net-worth properties in Pedmore, Hagley, and Norton, ensuring your home is protected while you are away.
Do I need to give you an alarm code?
Yes. We require a unique alarm code (assigned specifically to our security team) so we can disarm and reset the system upon arrival.
How quickly can you respond in Stourbridge?
Because we have local units on patrol, our average response time in Stourbridge is typically within 20-30 minutes, depending on traffic conditions.
Can you open the site for weekend contractors?
Yes. We can attend to let contractors in or out during unsociable hours. This is charged as a standard call-out fee.
What if I lose my personal keys?
Since we hold a spare master set in our vault, we can provide emergency access to your site while you arrange for replacement locks or keys.
Do you cover Bank Holidays and Christmas?
Yes. Our Key Holding service operates 24 hours a day, 365 days a year, with absolutely no exceptions.
Is there a long-term contract?
We typically run on an annual contract (£547.50 billed annually), but we are highly flexible and can arrange short-term cover for temporary projects or specific holiday periods.
Can you hold electronic fobs and swipe cards?
Yes. We can hold traditional keys, electronic fobs, access cards, and any other physical device required to enter your premises.
What if the alarm is broken and won't reset?
If the system is faulty, we will contact your nominated emergency contact for instructions, or we can remain on site (standard guarding rates apply) until an alarm engineer arrives.
Do you serve schools and academies in Stourbridge?
Yes. We are highly experienced in holding keys for educational facilities, managing out-of-hours access, and conducting holiday security checks.
Hand Over the Keys. Take Back Your Sleep.
Contact our team for a free security audit and a tailored key holding quote. We are ready to deploy across Stourbridge and the affluent North Birmingham area.
