Key Holding Service Smethwick
"You Sleep Soundly. We Hold the Keys."
Eagle Security Protection provides professional, accredited key holding services for businesses, industrial estates, and retail centres in Smethwick and the wider Sandwell borough. We eliminate the risk of your staff attending alarms in the middle of the night by acting as the primary key holder for your premises. Whether you manage a manufacturing plant on Rolfe Street or a retail store on Cape Hill, we ensure your keys are secure and your site is protected 24/7.
Our Strategic Partners
We work alongside established organisations to maintain site safety and operational continuity.
Stop Putting Your Staff at Risk
"The 3 AM alarm call is not just a nuisance; it’s a liability." Asking an employee to attend a commercial property in Smethwick at 3 AM because of an alarm activation is a significant safety risk. It exposes them to potential intruders, aggressive confrontations, and "Lone Worker" hazards. As an employer, you have a legal Duty of Care to protect them.
🛡️ Remove the RiskSafety Focus
You protect your staff from harm; we confront the intruder. Our officers are trained in conflict management and carry support equipment.
Convenience
You stay in bed; we handle the 2 AM false alarm. There is no need for you to lose sleep over a spider triggering a sensor.
Liability Reduction
You reduce corporate liability; we operate under strict insurance and SIA regulations, ensuring the response is legally compliant.
Trusted Partnerships
We are the trusted key holders for major organisations like ABM, KWB, and ISK, ensuring operational continuity without fail.
Core Key Holding Duties
"Secure. Audited. Ready."
🔐 Secure Key Storage
"You Hand Over the Keys. We Lock Them Away." Stored to BS 7984 standards. Keys are tagged anonymously (no address data on the key) and sealed in tamper-evident pouches within our calibrated safe, accessible only to authorised responders.
🚨 Alarm Response Integration
"You Get the Alert. We Go to the Site." We act as the first point of contact for your monitoring station. We deploy mobile units to Smethwick, Bearwood, or Oldbury, check the perimeter, investigate internally if needed, and secure the site.
👷 Scheduled Access
"You Schedule the Maintenance. We Open the Door." Need to let a cleaner, fire engineer, or contractor in out-of-hours? We can attend to unlock the site, verify their credentials, and lock up afterwards safely.
🔑 Lost Key Support
"You Lose Your Set. We Provide the Backup." If you or your staff lose keys, business operations can grind to a halt. We provide 24/7 emergency access to your premises, acting as your reliable business continuity backup.
Backup Security & Temporary Cover
You Have an Emergency. We Are the Solution. "Coverage when your plans change."If your primary key holder quits, falls ill, or goes on holiday, we can step in immediately to provide cover (e.g., Christmas shutdown). Furthermore, if we find a break-in during a response, we arrange emergency boarding to secure the site before we leave.
Key Holding Workflow
From Handover to Safe Storage.
Handover
You provide a set of keys and alarm codes for your Smethwick premises to our management team.
Coding
We verify the keys and tag them with a unique code (ensuring total anonymity and security).
Storage
Keys are sealed in tamper-evident pouches and placed in our secure safe per BS 7984 standards.
Response
On alarm, the keys are securely released to a licensed response officer who attends the site.
Approved Rate Card
🔹 Key Holding & Response Rates
*Call-out fee covers up to 1 hour on site. Additional time charged at £22/hour. If false alarm, we reset and leave. If break-in, we secure site.
📋 Service Highlights
Estimate Your Savings
The Cost of Safety vs. The Cost of Risk.
Compare this to the cost of staff overtime, lost sleep, and potential litigation from lone worker incidents. Is your safety worth more than £1.50 a day?
Risk Management Insights
Understanding Your Duty of Care.
How CCTV Monitoring Reduces Crime and Risk
Focus: How event-driven CCTV monitoring delivers faster response and stronger protection than passive viewing.
Read Insight →CCTV vs Manned Guarding: Which Is Better?
Focus: Understanding the difference between recorded evidence and real-time monitored response.
Read Insight →How to Secure Construction Sites Effectively
Focus: How remote CCTV technology can support or replace physical guards on high-risk industrial sites.
Read Insight →We Take the Call. We Take the Risk.
Safety
"You stay safe. We take the risk." Removes your staff from potential confrontation with intruders.
Compliance
"You need standards. We are audited." Keys stored strictly to BS 7984 standards with full audit trails.
Response
"You need speed. We are local." Smethwick-based rapid response units ensure fast attendance.
Case Study: Industrial Manufacturing
"Sleep through the night. We handle the rest."
A factory manager in Rolfe Street (Smethwick) was waking up 3 times a month for false alarms caused by machinery vibrations. This was causing fatigue and impacting work performance.
"You handed over the keys. We took over the response." Eagle Security became the primary key holder.
The manager slept through the night. We attended 2 false alarms (resetting the system) and 1 genuine attempted break-in, which was handled by our team and the police without the manager needing to attend the scene.
Serving All Smethwick Districts
What Our Clients Say
"We use Eagle for our factory gatehouse in Rolfe Street. The guards are punctual, smart, and handle all the delivery paperwork perfectly."
Fully Accredited & Compliant
Trusted by UK contractors for audit-ready security solutions.
Key Holding FAQs
How do you store keys for Smethwick clients?
Keys are stored in a secure, calibrated safe in accordance with BS 7984. They are coded anonymously, meaning no address details are attached to the physical key.
Who responds if the alarm goes off?
A fully uniformed, SIA-licensed mobile response officer. "You stay home. We attend." We are trained to handle intruders and preserve crime scenes.
What if it's a false alarm?
We investigate the cause, reset the alarm, lock the building, and send you a digital report the next morning. You do not need to be disturbed.
How much is the annual fee?
The holding fee is £1.50 per day (£547.50/year). If we have to attend the site, there is a fixed call-out fee of £75 for the first hour.
Are you insured?
Yes. We hold full liability insurance specifically for key holding and alarm response activities, including "loss of keys" cover.
What happens if there is a break-in?
We do not enter if there are signs of active intruders. We retreat, call the Police immediately, and wait for their arrival. We then assist with securing the building (boarding up).
Can you respond to residential alarms in Bearwood?
Yes. We provide specialized key holding for private residences and high-net-worth properties in Bearwood and Cape Hill, protecting your home and family.
Do I need to give you an alarm code?
Yes. We need a unique alarm code (assigned to our security team) to disarm/reset the system upon arrival.
How quickly can you respond?
Our average response time in Smethwick is typically within 20-30 minutes, depending on traffic and location.
Can you open the site for contractors?
Yes. We can attend to let contractors in or out. This is charged as a standard call-out fee.
What if I lose my keys?
Since we hold a spare set, we can provide emergency access to your site while you arrange for replacement locks/keys.
Do you cover Bank Holidays?
Yes. Our Key Holding service operates 24/7/365, including Christmas and all Bank Holidays.
Is there a contract term?
Yes, typically an annual contract (£547.50 billed annually), but we can discuss shorter terms for temporary projects.
Can you hold electronic fobs?
Yes. We can hold keys, fobs, access cards, and any other physical device required to enter your premises.
What if the alarm won't reset?
If we cannot reset the alarm, we will contact your nominated emergency contact for further instructions or remain on site (guarding rates apply) until an engineer arrives.
Do you serve schools in Smethwick?
Yes. We are experienced in holding keys for schools and colleges, managing out-of-hours access and holiday security checks.
Secure Your Keys Today
Contact our team for a free security audit and a tailored key holding quote. We are ready to deploy across Smethwick and the Sandwell borough.
